Two factor auth doesn't work with token app
I had to log into my MS account while saving an image, but could not because of 2FA. I had to switch away to my token app to get a code, and when I switched back to Office Lens, the whole screen was just white. I couldn't finish the login process.
This is a common bug with Microsoft apps on Android. It happens because you are testing the 2FA workflow for text messages, but not token apps. With a text message you can enter the code by viewing the text notification, no app switch required.
Please test 2FA login more thoroughly.
What's the point of a bunch of customers talking to each other about problems in this forum if Microsoft isn't going to respond to them and or take our suggestions seriously and improve the app?
Look at this garbage! Practically a year has passed and Microsoft has responded to this comment or hundreds and hundreds of others!
This is absolute trash!
David Goggin commented
I also cannot login to my personal Microsoft account which has 2FA turned on. Goes thru all the login steps and I authorize thru MS Authentication app, but then returns to app without having logged in.
I can login and use Office Lens with my O365 Small Businesses account. That account does not have 2FA turned on.
This is on a Nexus 6P running Android 7.1.1